Nicola Dorward

Head of Customer and Digital, nib NZ

Nic is a customer-centric professional and seasoned leader of transformation programmes across the telecommunications and finance services sectors. She has successfully managed business units in Customer Experience, Distribution, Business Process Improvement, Operations and Programme Management, in New Zealand and the UK.

In her current role as Head of Member Engagement at nib NZ, Nic forms part of the Executive Leadership Team for New Zealand’s second largest health insurer.

Nic holds a Bachelor of Arts from the University of Canterbury, and is an Associate of Trinity College of London in Speech and Drama.