Head of Operations - New Zealand, Willis Towers Watson
Melanie has been with Willis Towers Watson for 15 years and as Head of Operations is accountable for the execution of the Operations strategy within the New Zealand business as well as the service delivery for the NZ claims team and the Mumbai Operations Hub. This is achieved through working in partnership with the NZ client facing teams and support functions, including project teams across ANZ, to deliver value and efficiency to the business.
In her insurance career Melanie has worked in the life, captive and broking space in roles in Ireland, the US and New Zealand. Over 25 years’ she has amassed a wealth of experience and has a very strong technical background which she brings to her role in Operations.
When not working she loves to travel, is a soccer mum to her 3 boys and participates in running events when time allows, preferably outside of Auckland!