Mel has over 25 years experience within the insurance industry almost equally split between roles with intermediaries and insurers.
Prior to joining IBANZ in March 2020, Mel was Head of Claims NZPAC for QBE. She previously held roles there as a National Manager and Relationship Manager within Distribution. Her time as a Project Manager included a 5 month assignment overseeing the sale of a product line for QBE Hong Kong.
For 10 years, Mel worked as a broker specializing in financial lines and liability insurance. During this time she focused on corporate clients and those in the construction sector, acting as the liability broker on significant infrastructure projects.
She spent 2 years working for a life and investment adviser and during her time with Lumley Insurance, was part of the original team which set up the Westpac domestic insurance scheme. Mel’s first role in the industry was with State Insurance.